Frequently Asked Questions

Q. How do I sign up for an account in order to make payments online?
A. Click on Sign Up and provide the account number of the bill you want to pay electronically, the last four digits of your social security number, and a valid email address.
Q. What payment methods do you accept?
A. Credit and debit cards
Q. Can I make a payment online without signing up for an account?
A. Yes. Through our Quick Pay functionality, all you need is your account number and method of payment.
Q. What happens if I have multiple bills/accounts?
A. You can add multiple accounts and make payments to each respective bill.
Q. Can I set up a payment plan to help manage my bill?
A. Yes. You must Sign Up to access this feature. Once signed in, you can click here or click on the button “Payment Plan” from the home screen. There you can select between number of payments or amount, and then select your payment method.
Q. Can I store a payment method to make future payments?
A. Yes. Once you are logged into your account, click on the My Wallet link and "Add Payment Method." You can store your credit cards or debit cards. These are encrypted and stored in our secure, PCI compliant environment. The Payment Card Industry Data Security Standard (PCI DSS) is a set of requirements designed to ensure that ALL companies that process, store or transmit credit card information maintain a secure environment.
Q. The balance due on my bill doesn’t seem to be right. What should I do?
A. Call us at 800-994-0368 , or Click Here to chat with a support representative for all questions about your account balance. If you just made a payment, please allow 2-10 business days for the payment to be applied to the account.
Q. What should I do if I detect a mistake in my information?
A. If you think there might be a mistake on your bill, contact PatientRev by emailing us at
Q. Is there a fee to use this service?
A. This service is provided at no cost to you.
Q. How secure is my information?
A. We take the sensitivity and security of your health information very seriously. You can trust PatientRev to protect your personal information with the highest security standards. PatientRev is compliant with health industry security standards called HIPAA (Health Insurance Portability and Accountability Act) which address the security and privacy of health information including: encryption of Protected Health Information (PHI), confidentiality of PHI, and auditing of PHI access. View our privacy policy here for more information.
Q. How do I change my Username and Password?
A. Your PatientRev username is your email address. To change your information, go to the Edit Profile page. To change your password, go to the Change Password page.
Q. How can I delete my account?
A. You cannot delete your account if there is a balance due, however you can unsubscribe from all notifications via the Edit Profile page. For any questions regarding your account, email us at
If you need more information or an answer to a question not covered here, please contact Customer Service at